|Stuffing humble pie down some throats
||[Aug. 11th, 2005|09:04 am]
Music: You know what I'm saying, see what I'm talking about man? (Eminem)
Okay, there are like way too many comment threads now and I have
decided to settle the matter once and for all. Apparently bullet points
help people understand better:
- I get it, you work for an insurance agency.
- Someone called you up screaming? Fine, I was simply playing devil’s advocate to suggest why they were screaming.
- As I said, I’ve had to answer phones before. I have spoken to
every type of aggrieved caller and was trained to see things from the
customer’s point of view, try to calm them down and be helpful. What I
would do is go down the corridor and speak to the person it is likely
to be (and it is usually easy to hazard a guess – particularly in small
firms) and say something like, “Hey, was there a guy on the phone you
just talked to? He’s pretty aggro”. It’s Phone manner 101.
- Perhaps the reason you didn’t do that is because you work with jerks and you don’t’ want to talk to them.
- From your petty posts in communities like customers_suck (People
mistake you for the receptionist? Big deal! Now who thinks their hot
shit?) and co-workers_suck you seem to have developed a permanent chip
on your shoulder.
- Instead of growing a hernia and blogging about it, get a new job. Even better for you, a change in career.
- If you are going to blog about it, try [redacting] incriminating
details like names of the people you work for, their reluctance to pay
bills and the company name. That just does you no favours.
Aroihkin (G)ay Silverblade:
EDIT: My (final) response to a particular comment by this twit:
- You are a royal pain in the butt and busy body who should mind your own business.
- I have still had no explanation as to your initial response to my
comment. I assume that you are so excited to have gotten out of
lucrative career at Home Depot (returns) that you felt a need to stand
up for your new choice of career. More power to you.
- However, when your comments get personally insulting, I bite back.
- Unless you intend to give intelligent, considered or at least
witty rebuttal (cum shots on insurance forms is neither intelligent,
nor witty), shut up and take it like a man.
- Okay, I get it, you’re not a man but do you blame me for mistaking you for one? You yourself admit that everyone else seems to.
- If the reason why you think this is so hilarious is because this
is the first time in your life that you have gotten any sort of
attention, it's sad.
She says: "swaggering around saying everyone in the insurance business are ass-holes, is inexcusable. Doing so with a sob-story no one could care about, is sadly amusing. I don’t care if it’s what they meant or not, that’s what the -comment- looked like, which I replied to.
And throwing a tantrum when someone calls them on it, is just dumb."
I say: In what way did I say in either of my first two comments that that "EVERYONE in the insurance business are ass-holes"?
As for "a sob-story no one could care about", I guess that just shows what a self-centred, thoughtless fuckwit you are. I don't know how amused (sadly or otherwise) you would be if you encountered any mishaps on your cruddy bike.
Your comments (featuring "joyless laughter", work related erotica and general insults) reek of a sad, pathetic individual with a need to affirm yourself by whatever means. I'm suprised Miracle Kisses is actually still siding with you but you know what? You deserve each other.
- I have no prejudice against customer service. In fact, I agree
that most of the time customers can be totally demanding and
- My philosophy has always been do unto others as you’d have do unto you.
- Any negative comment I made towards Aroihkin has not been in any way trying to demean customer service – just Aroihkin.
Here’s another true anecdote which is less personal for me:
Family A is a modest income family who after 15 years of hard work paid
off their mortgage. Their home was destroyed in a tragic fire.
Naturally, they make a claim with their insurance company. Their
insurance company rejects the claim for various reasons. A year later,
an independent inquiry found that the insurance company was wrong and
Family A was entitled after all. By that time, Family A has had to
endure the hardships and additional costs of relocating, getting a new
home etc… The insurance company however refused to pay Family A for
such damages (called “consequential damages”) and only paid out the
capped amount. Aggrieved, Family A try to sue the insurance company.
After 2 years of protracted interlocutory matters and Family A being
bombarded with unnecessary and irrelevant paperwork, the case finally
goes to court. Family A wins. Insurance company promptly goes into
liquidation. The string of secured creditors (that take precedence over
Family A) descend like vultures to claim their debts. Family A, still
broke are wondering whether they and Family’s B, C and D (etc ad
infinitum) who were also screwed over should file a class action suit
against the Liquidators and Official Assignees.
This is definitely not a one-off or even a "small sample" so I think it
is important sometimes to think about other people, rather than
As for those telling me not to “shoot the messenger”, I'd say that
Amanda and Aroihkin's roles are definitely going beyond being
messengers here. Also, here’s a saying I prefer: “If your job involves
shit, don’t be surprised if sometimes people think you stink”. If you
disagree, fine by me. Personally, I’d rather work for Home Depot.